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We answer your questions here
Delivery
What are the delivery times?
France : 48 to 72 hours - Mondial Relay 2 to 6 days
Europe : 2 to 6 working days.
International : 6 to 12 working days.
Delivery is also available in the French overseas departments and territories .
Do you deliver on weekends or holidays?
Deliveries are made on business days only. No shipments or deliveries are guaranteed on weekends or public holidays.
How are the products packaged?
All our products are carefully packaged to ensure their protection during shipping. We use durable materials tailored to each type of item. The packaging is also designed to remain discreet and environmentally friendly as much as possible.
Would you like us to add a little note about gift options or packaging customization?
Can I track my order?
Yes, a tracking link will be emailed to you as soon as your order is shipped. This allows you to follow each step of the delivery in real time.
Partners & Resellers
Partners & Resellers
Yes, we are always open to new collaborations with physical or online stores. If you share our values and love our products, contact us via [email or contact form] to discuss.
Do you offer specific rates or conditions for professionals?
Yes, we offer preferential rates, customized volumes, and personalized support for our professional partners. Feel free to contact us to receive our B2B brochure.
Is it possible to do a partnership or collaboration?
Absolutely. Whether you're an influencer, a content creator, or a business with a collaboration idea, we'd love to talk. Send us your proposal and we'll get back to you soon!
After-sales service
How to contact our after-sales service?
You can contact us at any time via our contact form, by email at contact@timelens.fr, or directly via our social media channels. We strive to respond within 24 business hours.
What should I do if my product is defective or there is an error in my order?
Don't panic! Contact us as soon as possible with your order number and photos if necessary. We'll quickly find a solution: exchange, refund, or return the correct product. Here's the link to the form: Click here
How long does it take to process an after-sales service request?
We process each request within 24 to 48 business hours. Our priority: providing you with fast, personalized, and efficient service.
